Frequently Asked Questions and Answers

  • Working with a travel advisor saves you time, eliminates stress, and ensures your trip is seamless from the very beginning. Instead of spending hours researching, planning, and troubleshooting, you'll enjoy expert guidance, insider access, and personalized recommendations tailored to your travel style. At KG Travel Co, a Virtuoso-affiliated agency, we offer a high-touch planning experience, first-hand destination knowledge, global connections, and ongoing support, so you can relax and enjoy every moment, knowing the details are expertly handled.

  • We specialize in custom-designed domestic and international leisure travel, including luxury vacations, family getaways, honeymoons, milestone celebrations, cruises, and luxury train experiences. We work exclusively with 4- and 5-star hotels, resorts, and vetted travel partners to ensure a high level of quality and service throughout your journey. While we offer a wide range of travel experiences, we do not work with certain mass-market cruise lines and do not specialize in national park-focused itineraries.

  • Many of our trusted travel partners bundle their services, including accommodations, transfers, tours, and more, which allows us to offer streamlined, cohesive itineraries with exclusive inclusions and perks. Because of how these packages are priced, we often do not receive itemized breakdowns. However, this bundled approach ensures a seamless travel experience with elevated service, preferred rates, and added value through our vetted partners and Virtuoso affiliation.

  • In most cases, no. Because these properties are individually managed, we can't guarantee the quality or service standards we maintain. Our preference is to book vetted villas, apartments, or residences through trusted partners that meet our 4- and 5-star standards. However, in select cases, we do assist with a VRBO or Airbnb booking when it is the best or only option for your specific needs.

  • For optimal availability and planning, 6-9 months is ideal. However, we've created incredible last-minute experiences for clients with urgent needs (rush fees may apply for trips within 2 months).

  • By working in collaboration with our in-destination partners you have the peace of mind of 24/7 support in the same time zone. We provide ongoing support with established local connections at every destination. We've handled everything from flight delays, to advocating for you in the event of emergencies to ensuring your experience continues seamlessly.

  • We understand that schedules change. Our flexible policies protect your investment while accommodating the realities of busy lives. Specific terms vary by supplier and will be clearly outlined in your proposal.

  • Yes, we do charge planning fees for our custom travel design services. Unlike booking sites or traditional travel agents, we create personalized, stress-free travel experiences tailored specifically to how you love to travel. Our planning fees start at $200 and vary based on the complexity and scope of your trip.

    Think of it as investing in your peace of mind: we handle all the research, coordination, and details so your getaway feels like a gift from the very beginning. For clients who already know exactly where they want to stay and simply want to take advantage of our VIP booking perks and exclusive amenities, we offer complimentary bookings through our Virtuoso partnerships.

    You can find our complete fee structure by clicking here to visit our services page.

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